Who we are-In Brief

Baiti   Innovaciones is a  consultancy specialized in the tourism industry.  We operate under the name of Viajes Baiti as a relieble DMC.

Our  Mision is to Highlight and make Accesible the information about the tourism opportunities of a tourist destination or company. Quickly and smoothly.

 

By tourism opportunities we mean our ability , the tourist offert currently provided by private companies or the destination itself that are not accesible at the moment to potential customers.

What we do

WE MAKE YOUR TOURIST BUSINESS MORE PROFITABLE.

Marketing and Distribution:

Tools and Channels. We market your accomodation and take care of the neccesary adjustments in order to position your business in the right place, at the right moment and well visible.

Comprehensive tourist product design :

What to offer, how can we differentiate ourselves profitably from our competitors; how to establish the adequate balance between quantity and quality of the offer.

Consultancy about resources and services optimization.

Analysis of the competition.
Strengths and business opportunities.
Positioning in the tourist environment.

Pricing Policy:

Sales channels analysis and planning of the.(Sales concept).
Sales Channels Management.(After-sale service, evaluation and control activities)

Customer service:

Telephone and e-mail assistance.
Follow up to opinions issued.
Complaint resolution and follow up (B2C and B2B).
CRM including release of special offers.

Yield and Revenue Management:

Optimization of the occupancy versus income .

Internal process optimization:

Front Office, Housekeeping, restaurant services ...

Methodology

Methodology

Results and investment optimization and continual improvement process.

Our work is an on going process towards optimizing and improvement. Through the feedback obtained after analysing the results, we amend if required the plan  drawn up initially. 

This process remains active throughout the life of the operations and even serves as starting point for subsequent operations.

Work Flow

DAILY

Control of acctions
Handle change of prices and availibility.
Modification of unsuccessful campaings.

WEEKLY

Weekly follow up
Readjustment of goals
Sending analysis

MONTHLY

Close out report
Face to face meeting
Implementation of new acctions (according to a defined calendar)

Optimization and control technologies

We have our own Property Management Systems. This enables us to closely track the accommodation  and predict how the bookings wil behave with a view  to maximizing income.

 

This process remains active throughout the life of the operations and even serves as starting point for subsequent operations.

We analyze and optimize all trends and portals with  the most advance technologies in the  channel manager field.

Marketing

At your disposal the best proffessional team.

The reliability you need

We put at your disposal a highly trained and qualified team specialized in hospitality marketing.

 

These services are created in order to be used as a marketing tool for hotels,supported by high-performance technological developments.

 

Our goal is to make your business fully productive and medium tearm stable through proffessional services that maximice productivity and profitability of our client. 

 

We offer customized advice and opperational support, designing and implementing management solutions for the tourism and hospitality industry.

 

We believe in our mission with great enthusiasm.The professional and individualised attention we provide plays a prominent role as a differential factor for clients and potential new markets

WE ADVISE ON YOUR ACCOMMODATION PROJECT

At Baiti we have hands on experience helping your business to be more productive and cost effective, maximizing the return on your investment.We offer you advice from the moment you decide to get us involved. The following section provides a short overview of some of the most relevant aspect we cover for you.

 

• Marketing: Tools and  sales channels. 

We market your accomodation and take care of the neccesary adjustments in order to position your business in the right place, at the right moment and well visible.  We have experts in all sectors involve.Positioning, marketing and public relations, efficiently designing the required marketing strategy.

 

Product integral design and development.

What to offer, how can we differentiate ourselves profitably from our competitors; how to establish the adequate balance between quantity and quality of the offer.

Marketing & Distribution

Hiring, analysis and planning of sales channels (sales strategy).

Web auditing

Sales Channels Management (assestment and monitoring)

Booking engine

Channel Manager

Web positioning. SEO/SEM

Yield and Revenue Management

Rate design.

Cost study.

Pricing Policy.

Optimization of occupation versus income.

PMS.

Optimization of resources and services

Analysis of the competition.

Strengths and business opportunities.

Positioning in the tourist environment.

Developement of new tourism Products.

Follow up to opinions issued.

Social Networks.

Internal process optimization: recepction, housekeeping, restaurant services...

Tourism Marketing



Tourism Marketing

At Baiti we identify and analyze where your hotel or tourism company can be more efficient and implement the  improvements needed.

 

We have hands on experience with the optimization of accommodation internal processes, in any of its functional areas.

 

In any work system, and hotels are not an exception, the operational process can be develop unproductively and unsatisfactorily.

 

We have the know-how , the tecnology and the resources to coordinate the processes of operational improvement of your hotel.

 

Among our operational optimization services we include the following:

Optimization of your Marketing Plan; Our team will help structure your Business Plan, by positioning your hotel within the most important sales channels ON LINE.

 

Optimization of front office processes; ability and efficiency to customer´s needs. Improvement of the reservation ,room allocation, check-in and check-out processes. Communication with the different departments of the hotel, etc

 

Optimization of housekeeping services: cleaning processes in rooms and common areas of the hotel.

 

• Optimization  of catering services and bars; General customer service, full table service processes, presentation of the product, reduction of possible queues and/or  unnecessary waiting times, etc.

 

Optimization of technical and maintenance services; Help your customers faster and better in the event of an incident or breakdown; Improve the control of your resources, make more efficient use of the potential and knowledge of your technical operators; Design better plans to keep your hotel in good working condition, etc.

Optimization and analysis of your operational results. We will implement the Uniform System of accounts for hotels, so you can follow up on a budget implementation and analysis of deviations, according to the General Accounting Plan. We assist you to prepare your annual budget.

 

 

• Internal works dynamics; We help hotel management to define priorities and determine the way to optimally approach them. Identifying potential new synergies among company heads, detecting weaknesses in the functional processes, sharing and acquiring better habits on time managements, etc. We are professional hoteliers and we can bring your installations the progress they need.

 

 

HH.RR policies design: We structure and optimize the main asset of your company.
Flexibility and customization, both functional and temporary with full geographical mobility.
Our internal structure allows us to design and match the specific needs of the business, where and when is required.

Tourism Revenue

We maximize your hotel revenue . Using the latest technological tools for revenue management. We analyze your occupancy data, rates, reservations and potential reservations to define the rate policy according the demand. In order to maximize the rates and therefore the return , we study the market characteristics and behavior very carefully.