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Make the most of your apartment

Marketing & Distribution:

Tools and Channels. We market your accomodation and take care of the neccesary adjustments in order to position your business in the right place, at the right moment and well visible.

Reservation Management:

We manage your reservation calendar. Response to all your customers queries and take care of payments. overbooking. We handle overbookings and cancellations.

Pricing Policy:

Sales channels analysis and planning of the strategy to maximise your property profits. 

Sales channels management (booking, Airbnb...) to obtain the best possible results.

Check-in / Check-out:

Personal contact with the guest. Reception and welcome to the property. Explanation of the house facilities and rules. Key handover. Recommendations to visit the city. 24 x 7 Check-in Service. Completing and sending guest reports for the police.

Customer Service:

Telephone and e-mail assistance. 
Multilingual customer service 24h.
Follow up to opinions issued.
Complaint resolution and follow up (B2C and B2B).

House Keeping

We ensure that your property will look always at its best. Deep cleaning of bathrooms. Bed making. General cleaning of the kitchen including all surfaces and appliances.All floors swept and washed.Dust furniture and shelving. Garbage removal.

Online Management

Online Management

In order to maximize the performance of your tourist accommodation, we take care of every necesary step of the online service. From the development of the accomodation profile to the booking  management.

  • Insertion of the  accomodation in different tourist rental platforms.
  • Online positioning and dissemination.
  • Daily price optimisation.
  • Calendar Management. 
  • Evaluation and selection of guest.
  • Tourist advice.
  • Expert advice on professional commercial photography.
  • Booking Management.
  • PMS. 

Integral Management

Integral Management

Everything you need to make your accommodation profitable without having to take care of anything.

Personalised service for your accommodation, from booking management and positioning on  multiple platforms , to  guest check-in, housekeeping and complete linen changes. 

  • Insertion of the  accomodation in different tourist rental platforms.
  • Online positioning and dissemination.
  • Daily price optimisation.
  • Calendar Management. 
  • Evaluation and selection of guest.
  • Contact with the guest.
  • Check-in and welcome to the house.
  • Detailed explanation of the house.
  • Check-in and check-out.
  • Explanations, directions and advice about the city and its surroundings. 
  • Tourist Advice.
  • 24h Customer Service.
  • Booking Managements
  • Laundry Management.
  • Housekeeping Management.
  • Expert advice on professional commercial photography.
  • PMS.

Global Management

Global Management

We take care of everything.

This proposal cover al the services included in INTEGRAL MANAGEMENT plus the following services: 

  • Yield and Revenue Management.
  • Development and optimization of internal process: Front-office, Housekeeping, restaurant services… 
  • Follow up to opinions issued.
  • Follow up to opinions issued.
  • Creation and design of tourist sales-driven a website.
  • SEO positioning of the website.
  • Motor de reserva integrado y conectado al channel manager.
  • Creation of profiles in social networks.
  • Community Manager.
  • CRM.

Check-in

Check-in

  • Contact with the guest.
  • Check-in and welcome to the house.
  • Detailed explanation of the house.
  • Key handover.
  • Directions and advice about the city
  • Check-in 24 hours a day, 7 days a week.
  • Completing and sending the mandatory police form.
  • Multilingual.

Extra Services

Professional guest reception services. 24/7 Check-in. 24 hours a day, 7 days a week. 

Cleaning Service

Extra Services

Professional cleaning service specialized in tourist accommodation. aimed at ensuring and guaranteeing the best hygiene conditions and order for your guests to feel like at home.

Cleaning

  • Complete clean of the bathrooms.
  • Bed Making, taking special care on its presentation. 
  • Cleaning of all the comon areas.
  • Kitchen cleaning, including surfaces and appliances. 
  • Sweep, mop and dust all the house. 
  • Dispose household rubbish.