Marketing & Distribution:
Tools and Channels. We market your accomodation and take care of the neccesary adjustments in order to position your business in the right place, at the right moment and well visible.
We manage your reservation calendar. Response to all your customers queries and take care of payments. overbooking. We handle overbookings and cancellations.
Sales channels analysis and planning of the strategy to maximise your property profits.
Sales channels management (booking, Airbnb...) to obtain the best possible results.
Check-in / Check-out:
Personal contact with the guest. Reception and welcome to the property. Explanation of the house facilities and rules. Key handover. Recommendations to visit the city. 24 x 7 Check-in Service. Completing and sending guest reports for the police.
Telephone and e-mail assistance.
Multilingual customer service 24h.
Follow up to opinions issued.
Complaint resolution and follow up (B2C and B2B).
We ensure that your property will look always at its best. Deep cleaning of bathrooms. Bed making. General cleaning of the kitchen including all surfaces and appliances.All floors swept and washed.Dust furniture and shelving. Garbage removal.